WHAT IS YOUR RETURNS POLICY?
We really hope you love your purchase as much as we do! In the event that it’s not right for you, here’s how our returns policy works:
If you’ve changed your mind about an order (we get it, it happens!) your order is eligible for an exchange or a store credit. You are responsible for the cost of sending the pieces back to us, and items must be unused and in their original packaging to be eligible for return.*
We cannot be held liable for return parcels that are lost. We recommend you use registered post or a trackable courier when returning an item. Refunds or credit notes are only processed once the original item has been returned to us.
We only refund goods that are faulty or damaged. In the case of faults, Hello Little Birdie will cover all costs of returning the item and will endeavour to repair or replace the item as soon as possible. you will receive a full refund for the item if the item cannot reasonably be repaired or replaced, or if required by law.
Any item purchased using Afterpay as tender may be exchanged for a credit note to equal or product equal or lesser value. All Afterpay refunds will incur a 6.6% + .30c processing fee.
We are unable to accept returns on any items that have been used, modified, assembled or marked and damaged in any way post purchase. We are unable to accept returns if the tags have been removed or packaging has been opened. The item/s must be in their original condition. This includes all our range of furniture.
Hello Little Birdie reserves the right to deny a return if it does not meet our returns policy.
For all return requests, please make contact with full details of your purchase to firstname.lastname@example.org
*Exclusions: We don’t offer returns on any items purchased on sale or during a promotion. Bulky goods are not eligible for return unless faulty. For safety and sanitary reasons, we are unable to accept returns on playmats, rugs, teethers and dummies. We do not offer returns or exchanges on any products that are made to order, including our Bonnie Gray art prints.