HOW OFTEN DO YOU SHIP ORDERS?
Good news - we ship daily! This is usually the day after orders are received, though there are times when it gets super busy (we are a one man band over here) that it can take a bit longer. We do like to take a lil break on weekends, and don’t ship on Australian public holidays. All orders will receive full tracking information, communicated via email at time of dispatch. We work with the good folks over at Australia Post - they do their best but please note there are times when network disruptions cause delays that are outside of our control. This doesn’t apply to our bulky goods category, or those items being shipped from our affiliate partners.
WHAT SHIPPING OPTIONS DO YOU OFFER?
We work with the good folks over at Australia Post, though in busy periods will sometimes also use some of our trusty courier partners.
Standard shipping within Australia for $12 which can take from 2 to 7 days (though if you spend more than $150 in one go, postage is on us!*)
Express shipping within Australia for $17.50 which can take 1 to 3 days
Please note we are based in Sydney, NSW - freight times may vary depending on your location.
Shipping times are a rough guideline and subject to change. You may experience slightly longer delivery times during peak periods, wild weather, or other delivery issues outside of Hello Little Birdie’s reasonable control.
*This doesn’t apply to our bulky goods category, or those items being shipped from our affiliate partners. We also don't provide free shipping when doing sitewide sales.
WHAT HAPPENS TO ‘RETURN TO SENDER’ PARCELS?
Please be super careful when entering your address details! If a parcel comes back to us marked return to sender, we will charge a re-posting fee to send it out to you again!